Privacy Policy Mayora88 — Personal Data Protection for Malaysian Players

This Privacy Policy ("Policy") is published by Mayora88 and explains how we manage personal information collected from members and visitors of the Mayora88 platform. This Policy forms part of Terms & Conditions Mayora88 and by using our services, you agree to the privacy practices described here.

This Privacy Policy applies to all information collected through the Mayora88 website, mobile application (where applicable), email communications, customer support, and any other interactions between you and the Mayora88 platform. We are committed to complying with all applicable data protection laws in the conduct of our operations.

Mayora88 acts as the data controller for the personal information you provide to us. This means we are responsible for deciding how and why your data is used, and we are fully accountable for ensuring it is managed securely and in accordance with applicable laws.

If you have any questions, concerns, or complaints regarding how Mayora88 handles your personal data, please contact our privacy team at support@mayora88.net and we will respond within 3 business days.

Mayora88 collects various types of information from our members to ensure quality service, security, and compliance with legal requirements. The following are the categories of information we collect:

We only collect information that is strictly necessary for the purposes defined. Mayora88 does not collect sensitive data such as medical information, political views, or religious beliefs unless required by law.

Mayora88 uses the personal information collected for legitimate and necessary purposes only. Every use of data has a sound legal basis, whether grounded in contract, legal obligation, or our legitimate business interests.

• Account Management: To create, verify and manage your Mayora88 account, including processing registration, login and identity verification.
• Transaction Processing: To process deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and to manage withdrawal of winnings to your Malaysian bank account or e-wallet.
• Gaming Services Provision: To give you full access to all Mayora88 games including slots, live casino, poker and live football or badminton matches.
• Fraud Prevention & Security: To detect, investigate and prevent fraudulent activity, money laundering and security breaches on the Mayora88 platform.
• Legal Compliance: To fulfil reporting and compliance obligations to the relevant authorities, including KYC (Know Your Customer) requirements.
• Customer Support: To provide effective assistance when you reach out to the Mayora88 support team via live chat or email.
• Marketing (With Consent): To send you promotional information, bonus offers, and the latest Mayora88 news — only if you have consented to receive marketing communications.
• Platform Improvement: To analyse usage patterns and enhance the overall user experience on the Mayora88 platform.

Mayora88 does not sell, rent or share member personal data with any third party for their marketing purposes. However, in the course of operating the Mayora88 platform, we may need to share certain data with the following parties:

• Payment Service Providers: Payment gateways and transaction processors such as Touch 'n Go, GrabPay, DuitNow, and FPX providers that require minimal transaction information to process your payments.
• Game Providers: Casino game software providers partnered with Mayora88 may receive the minimum technical data necessary to deliver a seamless gaming experience.
• Identity Verification Services: Third-party KYC service providers that assist Mayora88 in verifying member identities for fraud prevention purposes.
• Legal Authorities: Mayora88 will disclose the required data to the relevant authorities when mandated by a court order or laws in force in Malaysia.
• Cloud & Infrastructure Services: Server and cloud computing service providers that store Mayora88 data in a secure, encrypted environment.

All third parties that receive data from Mayora88 are bound by strict confidentiality agreements and are only permitted to use such data for the specific purposes designated by Mayora88. We ensure that all our third-party partners uphold data protection standards equivalent to this Mayora88 Privacy Policy.

Mayora88 invests heavily in cybersecurity infrastructure to protect the personal and financial data of every member. Our security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and Mayora88's servers is encrypted using industry-standard TLS/SSL protocols, ensuring no third party can intercept or read your information in transit.
• Two-Factor Authentication (2FA): Mayora88 offers an additional layer of protection through two-factor authentication for account logins and large withdrawals.
• 24/7 Monitoring: Mayora88's security monitoring system operates around the clock to detect and respond to any threats or suspicious activity.
• Secure Password Storage: Your Mayora88 account password is never stored in plain text — we use strong cryptographic hashing algorithms.
• Regular Security Audits: The Mayora88 platform undergoes regular penetration testing and security audits by independent experts to identify and address any vulnerabilities.
• Internal Access Controls: Only authorised Mayora88 staff with a legitimate work requirement may access member personal data, with all access logged and monitored.

Mayora88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the Mayora88 website.

Types of cookies used by Mayora88:

• Essential Cookies: Required for core Mayora88 platform functions such as login session management, security and basic preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps Mayora88 understand how visitors interact with our platform through the collection of non-personally identifiable information. This data is used to improve platform performance and usability.
• Functional Cookies: Enables Mayora88 to remember your preferences such as language, preferred currency, and display settings to deliver a more personalised experience.
• Analytics Cookies: Used by Mayora88 to analyse usage patterns and traffic data for the purpose of continuous platform improvement, using aggregated data that cannot identify you individually.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality or your experience on the Mayora88 platform. For more information on managing cookies, refer to your web browser's help documentation.

As a Mayora88 member, you have the following rights regarding the personal data we hold about you. You may exercise these rights at any time by contacting the Mayora88 privacy team:

To exercise any of the above rights, please submit a written request to support@mayora88.net by stating the right you wish to exercise along with the required identification details. Mayora88 will process your request within 30 days of receipt.

Mayora88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to meet relevant legal obligations. Mayora88's data retention policy is as follows:

• Active Account Data: Retained for the duration your Mayora88 account remains active and until you request account closure.
• Financial Transaction Data: Deposit, withdrawal, and transaction records are retained for a minimum of 7 years in accordance with financial regulations and anti-money laundering requirements.
• Support Communication Logs: Mayora88 customer support session records are retained for 3 years for quality control and dispute resolution purposes.
• Technical Data & System Logs: Access logs and technical data are retained for a maximum of 12 months for security and technical troubleshooting purposes.
• Marketing Data: Retained until you withdraw consent to receive Mayora88 marketing communications.

When data is no longer needed, Mayora88 will securely delete or anonymise it using irreversible data disposal procedures. Data considered part of an ongoing investigation may be retained for longer until the investigation is concluded.

Mayora88 is a platform intended solely for individuals aged 18 years and above. We do not knowingly collect, store, or process any personal information from children or minors.

If Mayora88 discovers or is made aware that personal information has been collected from an individual under the age of 18, we will take immediate steps to delete that information from our records and close the account concerned, with no refund for any deposits made.

Parents or guardians who discover that their child has registered an account on Mayora88 or provided their personal information to our platform are urged to contact us immediately at support@mayora88.net so that appropriate action can be taken without delay.

If you have any questions, concerns or complaints regarding the Mayora88 Privacy Policy or how we handle your personal data, please reach out to us through the following channels:

• Privacy Email: support@mayora88.net — response within 3 business days.
• 24/7 Live Chat: Access directly via the chat icon at the bottom corner of the Mayora88 platform — instant response.
• FAQ: Visit the Frequently Asked Questions us for answers to our most frequently asked privacy questions.

Mayora88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform enhancements. The "Last Updated" date at the top of this document will always reflect the most current version. Continued use of the Mayora88 platform following any amendments constitutes your acceptance of the updated policy.